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Distance Admissions
David Bojanic
Professor
Business & Information Tech
301 W. 14th St.
Rolla, MO 65409
Business 5150: Customer Focus and Satisfaction
Major emphasis is given to the concept of customer focus, with coverage of techniques for obtaining customer needs, measuring customer satisfaction, developing products and services to satisfy customers, and maximizing the benefits of customer feedback. A semester long HoQ project will be done.
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Time/Day: 12:30 PM - 01:45 PM TR Prerequisites: Mkt 3110 or Mkt 3105 or Eng Mgt 3510. Units: 3 Course Component(s): Lecture |
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Attention Distance Students
For live class lectures, you will log in using the Zoom UM System link in Canvas. For accessing class recordings, you will need to contact your instructor directly.
| Enrollment Information | ||||
| Campus | Delivery Mode | Class Status | Class Nbr | Section |
| Distance Education | Online | OPEN | 72363 | 102 |
| Course Access Information | ||||
| Learning Management System | Canvas | |||